Can I cancel my order before it ships?
Yes, it is possible to cancel before it ships, but once you have received the first confirmation email your cancellation will be subject to a 5% cancellation fee to cover costs of the credit card transaction.
Can I return my order?
Yes! As long as your item has not been used and is still new in the box. All unused products are eligible to be returned but you must pay the return shipping costs and 20% restocking fee. If we have shipped you the wrong product we will send you a replacement item after we receive photo proof of wrong item along with the incorrect item shipped back to us via a pre-paid shipping label and your replacement will be shipped. If you receive a damaged product, please contact us.
Please be advised that the pictures on the website and the actual product may vary as all our glass products are handmade, one-of-a-kind pieces. If you have any questions prior to ordering, please contact us via our contact form and we will be happy to answer all your questions.
Please make sure the products are properly packaged so they are not damaged upon return. If item is not properly packaged, your return will not be processed and you will be charged for shipping costs.
Your credit card will be refunded after the product arrives back and has been inspected. 20% Restocking fee will apply to all returns.
If your shipment arrives damaged, we require you to email us a photograph showing the detail of the damage. We will need this for our insurance and we may require you to send the package back. If the product was damaged by the shipper, we will ship a replacement or refund your credit card.